SABER REPAIR
At SYBER SABERS, we accept inquiries regarding repairs and maintenance for the custom lightsabers you have been enjoying.
We cannot accept products purchased from other retailers, overseas mail-order sites, etc., as we are unable to verify their specifications or internal structures. Thank you for your understanding.
Repairs Under Warranty
In the following cases, we will provide repair or replacement free of charge.
| Within 14 days of arrival | Failure under normal use (including blades) We will repair or replace it free of charge |
|---|
Please check our Returns and Exchanges Policy for detailed conditions.
Repair Process
Contact Us
Please provide the following information using the form below. Including photos will help us provide more accurate guidance.
- Order Number (starting with #)
- Product Name (as much as you know)
- Symptoms (when it started / current condition / operation to reproduce it)
- Photos or videos showing the symptoms (optional)
Repair Estimate
We will contact you with a repair cost estimate in the order your inquiry was received. We will reply within 2 business days from info@sybersabers.com.
Depending on the symptoms, some cases may not be repairable, or we may need to inspect the item in person before providing a formal estimate.
Shipping
Once you approve the estimate, we will provide shipping instructions. Please keep your shipping receipt until the process is complete.
Repair and Return
We will return your item once repairs are completed. Depending on the work required, it may take some time, so we will provide an estimate when we receive the item.
Estimated Repair Costs
These are common repair costs. Prices may vary depending on the symptoms and model; a final, accurate amount will be provided in your estimate.
| Symptoms/Service | Cost (tax included) |
|---|---|
| Speaker replacement | ¥6,000 |
| Initialization/Firmware update | ¥5,000 |
| Circuit board replacement | ¥18,000 |
| Connector replacement | ¥8,000 |
| Battery replacement | ¥3,000 |
* Shipping costs are separate; all listed prices include tax.
* Models with complex internal structures or wiring, such as those with crystal chambers, may incur higher costs.
* In some cases, the cause of the issue is only identified after disassembly, which may change the estimated cost.
Items We Cannot Accept
- Products not purchased from our shop
- Products repaired or modified by other shops or third parties
- Damage caused by natural disasters such as flooding, earthquakes, lightning strikes, or fire
- Items with water damage or significant corrosion
- Cases where parts are no longer available and replacements cannot be sourced
If you are unsure, please feel free to contact us. We will guide you, including letting you know if we can accept the repair.
You may be able to resolve it yourself
The following symptoms can sometimes be resolved through settings adjustments or charging. Please check these before requesting a repair.
- FAQ … Common issues such as failure to power on or no sound
- Proffieboard Settings Manual … Changing settings for Proffieboard-equipped models
- How to remove the SD card … If there is no sound, it may be due to poor contact with the SD card
Contact Us
For consultations regarding repairs and maintenance, please contact us via the link below.
We also accept inquiries via email: info@sybersabers.com
When contacting us, please specify your order number, product name, and symptoms.