FAQ

Custom lightsabers are safe toys that can be enjoyed for a long time if you follow the instructions and precautions for use carefully.
When using for the first time, please check the following page and use it safely and correctly.

Precautions for use

The blades of our custom sabers are made of polycarbonate (reinforced plastic) material, so they can be used in sword fighting. Polycarbonate is said to be 200 times stronger than glass and 50 times stronger than acrylic, so it will not break unless it is hit with a considerable amount of force.

Spare Blade: Polycarbonate Blade for Custom Lightsaber

When participating in sword fighting, we recommend wearing protective gear to prevent injury.
Please take appropriate safety precautions such as gloves, body armor, face masks and helmets.
Furthermore, our company will not be held responsible for any injuries resulting from sword fighting or chambara.
*Damage or loss of the blade, hilt, or other accessories due to sword fighting is not covered by the warranty.

The NeoPixel lighting method refers to a model that is illuminated by an LED installed inside the blade, as opposed to the in-hilt type models that have had LEDs built into the hilt until now.
This allows the entire blade to be uniformly illuminated, and also allows for realistic blade effects, such as igniting the lightsaber from the base to the tip, or melting, stabs, and dragging, where only the tip of the blade glows a different color, all of which are possible only with NeoPixels.
A list of NeoPixel model lightsabers can be found below.

• Model equipped with Proffieboard V2.2
• Model equipped with XENOPIXEL

The NeoPixel model is equipped with LEDs on the blade side, which emits bright, even light from the base to the tip.
The lighting pattern is controlled by the LED installed inside the blade, making it possible to create complex blade effects.
On the other hand, the downside is that the battery consumption is rapid. If you are using the NeoPixel model for more than 30 minutes continuously, we recommend replacing the battery with a spare battery.

The built-in LED model has an LED mounted on the hilt like a flashlight.
The brightness near the base of the blade is comparable to the NeoPixel model, but the light intensity decreases as you get closer to the tip of the blade (the light becomes uneven).

Compared to the Neo Pixel model, the lighting method is simpler, but it is affordable and the blade is light, making it easy to use in battle and suitable for long-term use.

It takes approximately 3 hours to fully charge an empty battery, depending on the power source, cable, and charger specifications.

In particular, NeoPixel model lightsabers consume a lot of battery power and need to be charged after about 30 minutes of continuous use.

If your model supports charging with a removable battery, you can rotate the battery with a spare battery for continuous use.

Spare battery: Battery

For Proffieboard models, the configuration file is saved on an SD card before delivery.

The Inhilt LED class comes with 12 types of sound sources , the XenoPixel (XENO3) class comes with approximately 40 types of sound sources, and the Proffieboard class comes with approximately 25 types of sound sources.
* Information current as of December 2023. Contents may change depending on shipping date.

The device is already configured when it is sent to you, so no initial setup is required on your part.
It is said that even among custom saver boards, the initial setup and setting changes are difficult, but we send you one that is already configured, so you can enjoy the latest functions as soon as it arrives.
Please refer to the following page for instructions on how to use it.

[Proffieboard2.2] Custom Lightsaber Operation Manual

Generally speaking, the larger the speaker size, the more powerful the sound you can enjoy.
We recommend a model equipped with 28mm speakers.

If you fill in the comments section when ordering, we will do our best to accommodate your request.
However, please note that we cannot guarantee the contents entered in the "Notes" field.
There may be cases where we are unable to accommodate your request due to the specifications of the board or software, or for other reasons.

Except for some models, we can provide the hilt empty (uninstalled).
Generally, this item will be ordered from the supplier, so it will take approximately 3 weeks.
If you are interested, please contact us with the product in question.
info@sybersabers.com

The target age for this product is 14 years and over, from the standpoint of correct handling and maintenance, safety measures during use, and awareness of hazards.

We provide repair and maintenance services for products purchased at our store (or from us).
For repair inquiries, please contact us via the following page.
Custom Lightsaber Repair | SYBERSABERS *Please be sure to contact us before shipping.

You can restore the board to its factory settings by re-writing it with the Config (.h) file saved on the SD card.
Please note that all current settings will be overwritten.

The screws (wrenches) used to secure the blades of custom lightsabers often use M3 or M4 screw standards.

The battery may be dead (low voltage of the lithium-ion battery).
In many cases, the problem can be solved by charging continuously for about two hours or by replacing the battery with a spare battery.

Most savers have a sleep (power saving) mode that can reduce standby current, but it is not possible to reduce standby current to zero.
Remove the batteries when not using the device for a long period of time. If the device is equipped with a kill switch, you can reduce standby current consumption by turning off the kill switch.

With the exception of some products (consumables such as blades), if a product breaks or malfunctions during normal use, we will repair or replace it free of charge within 14 days of receiving the product.
Please contact us using the inquiry form to describe the defective part and symptoms.
*Repair costs will be incurred after 14 days from arrival.
However, the following cases will be excluded from the scope of this warranty.

1. The malfunction was caused by not following the instructions in the manual.
2. Items listed in the notes on the product page
3. In the event of a malfunction caused by improper conditions, environment, handling, usage, etc.
4. If the cause of the malfunction is due to reasons other than the purchased or delivered items.
5. Due to changes to your equipment or software.
6. For programmable products, the warranty does not apply to programs performed by parties other than our company, or to malfunctions resulting from such programs.
7. Malfunctions caused by modifications or repairs made by anyone other than our company.
8. When used in a way other than as intended.
9. Other causes beyond our control, such as natural disasters or other natural disasters.

The following credit cards can be used with SYBER SABERS.

・JCB
・VISA
・MasterCard
・AMERICAN EXPRESS

If you wish to pay by a card other than those listed above, please select PayPal as your payment method.

There are no products that minors cannot purchase, but if you are a minor, we ask that you make sure to obtain the consent of a parent or guardian (a person in charge of the minor) before enjoying shopping with us.

If the item is in stock, please contact us by email and we will make a special listing for it.
A fee (approximately 10%) will be added depending on the trading platform.

Sorry, we do not offer installment payments.
Please refer to the link below for payment methods.

Please refer to the estimated delivery date on each product page.



In-stock items will be shipped within 5 business days of payment.
However, the following cases are excluded:

• If there is a notice of a shipping delay.
• When there are long holidays such as national holidays, Obon holidays, New Year holidays, etc.
• When there is a surge in orders due to new product sales, etc.
• Products with an expected delivery date specified on the product page.

In addition, this does not apply to pre-ordered items, items ordered, or items with a specified delivery date. If your order includes pre-ordered items or items with a specified delivery date, the items will be shipped after those items are ready.

If you contact us regarding the expected delivery date of your product, we will reply with an approximate delivery date.
Please contact us with your order number and product details.

Shipping costs within Japan range from 220 yen to 1,500 yen. Delivery is limited to Japan Post.
For customers living overseas, we use EMS (Express Mail Service).

Once your order has been shipped, you will receive an email with a tracking number. You can track your order on the Japan Post website.
The tracking number may not be reflected in the database immediately after the shipping notification, so please check again after some time has passed.

Japan Post (package tracking): https://trackings.post.japanpost.jp/services/srv/search/input

Yes, it is possible.
In that case, please enter the name of the post office (or branch office) (including the zip code) to which the item will be sent, as well as your address and name in the shipping address input field.

Yes, you can. Please write your desired date and time in the notes section when placing your order.

If you forget to enter the details, please let us know your order number and the desired delivery date and time. In this case, we can only accommodate your request before the item is shipped.

We can ship multiple items together, but only if the ordered items have not yet been packed.
If you add the additional items to your cart and pay for them, we will cancel and refund the shipping fee for the additional orders.
However, if the shipping method or package size is different, the shipping fee for the additional order will be partially refunded. Thank you for your understanding.
Also, if the items have already been packed, they will be shipped as separate orders and shipping fees will be charged for each package.

If the address you entered is incorrect, or if the package is returned after the deadline due to absence, etc., you will be responsible for the shipping costs required for reshipment.

Please contact us again with your correct address. If you would like to specify a new shipping date or method, please feel free to contact our support.

At SYBER SABERS, an automatic email will be sent to you after you purchase a product.

• Order confirmation email
• Shipping completion email

There are several possible reasons why you may not be able to receive these emails, so we will introduce solutions for each case.

1. Cases where emails are not delivered to carrier email addresses (emails sent to mobile phones)

Recently, there have been many cases of carrier email addresses. Carrier email addresses may be set up so that they do not receive emails from any other company, or may be set up to exclude all free emails such as Gmail. In such cases, emails may not reach the recipient, and may not be found even if you search for them in the spam folder. Customers who use carrier email should check their receiving settings and allow emails from the email address (info@sybersabers.com) sent by the shop.

2. Cases where the email is treated as spam

If the email contains keywords that are common in spam, or if the server used to send the email is used to send other spam, the email client software may determine that the email is spam. In this case, the email has been received, but it may have been sorted into the spam folder or a similar folder.

3. Cases where there is an error in the email address

This can happen if you make a typing error when entering your customer information or if you enter an unused email address. If there is an error in your email address, please let us know the correct email address on the "Contact Us" page. We will resend the order confirmation email to that address.

If you still have any problems, please contact us anytime via email or Instagram and we will review your order.

To ensure that our customers can enjoy shopping with peace of mind, we take measures to prevent fraudulent orders and manage risks.
As part of this, if our risk management system determines that there is a high possibility that an order is fraudulent, we may cancel it.

Below are some points to note when placing an order. To ensure a safe transaction, please pay attention to the following points.

1. For first-time customers or customers placing large amounts of money, we may contact you to confirm your order after placing it.
2. If our risk management system determines that there is a high possibility that an order is fraudulent, we may cancel the order.
3. Please make payment using a credit card in the same name as the person placing the order.
4. If the orderer's information is insufficient, we may ask you to verify your identity (by phone or by submitting identification, etc.).

Regarding the above, please note that if you do not reply to our confirmation email or if we are unable to reach you by phone, we may cancel your order.